Your a browser is unsupported. To continue using this site, please update your browser
Microsoft Edge, Google Chrome, Mozilla Firefox

Privacy Policy


This policy provides details about the practices that protect the privacy of the personal information of individuals who deal with ABC Life Literacy Canada.

This document and the procedures it describes will be reviewed regularly and updated as necessary to ensure it reflects up-to-date practices. Please check the ABC Life Literacy Canada website ( from time to time to review the most up-to-date policy.

Collection, Use, and Retention of Personal Information

ABC Life Literacy Canada’s mandate is to collect, sort, and disseminate information about resources, services, events, and developments relating to adult literacy. We collect personal information to help us fulfill this mandate.

We collect personal information from individuals who have expressed an interest in adult literacy or who have registered for any of the classes or programs available on or through our website. The personal information we collect from these individuals includes name, address, telephone number, and email address. If you participate in a class or program, we will also collect responses you provide during the class or program. ABC Life Literacy Canada uses this information to distribute literacy-related information, to provide and administer our classes or programs, for troubleshooting and account recovery and to respond to requests and questions.

ABC Life Literacy Canada also collects information from adult literacy practitioners or organizations who partner with us. This information may include first and last name, organization name, province/territory, telephone number and email address. We use this information to manage our relationship with practitioners and organizations. We publish the business contact information of adult literacy practitioners on our website, to help adult learners and volunteers locate literacy programs in their area.

ABC Life Literacy Canada is occasionally involved in work that involves the collection and use of information on the literacy-related attitudes, skills, awareness, and experiences and/or the demographics of the participants. If you participate in one of our optional surveys, we may request demographic information (such as: age range, gender identity, first language, ethnic identity, how long in Canada, highest level of education, employment status, period of time in current job) and information about your experiences with our programs, materials or other services. We use this information to generate aggregate statistics or data, which we use to improve our programs and services. We may publish or share the aggregate statistics or data with our current and prospective sponsors.

When we publish information, it is usually of a general nature, but if we would like to publish any identifying details such as your name and address, we will ask for your explicit permission first.

If you choose to make a donation, we will collect your name and contact information as well as your payment information (which may include banking information or payment card information, depending on the manner in which you choose to make your donation). We will use this information to process you donation and issue a tax receipt where eligible.

You can visit our website without telling us who you are or revealing any identifying details about yourself. However, ABC Life Literacy Canada automatically collects information about your visit to our website, including basic demographic data (such as country of origin) and browsing patterns (such as number of pages visited and length of time spent browsing). This information is used only in aggregate form; no individual visitor is ever identified.

ABC Life Literacy Canada collects, tracks and analyzes website statistics using Google Analytics. Google utilizes the data collected to track and examine the use of the websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more information about Google's privacy practices please read Google’s privacy policy here.

Limits on Disclosure

We do not rent, sell, or trade mailing lists or other personal information.

ABC Life Literacy Canada may transfer personal information to third party service providers who perform certain functions on our behalf, such as mailing, communications, website hosting and developing, and data hosting and storage. These service providers are only authorized to process personal information on our behalf. Some of these service providers may be located outside of Canada, including in the United States.

From time to time, national literacy and literacy-related organizations ask for ABC Life Literacy Canada’s help in distributing information that may be of interest to the literacy community. In that case, ABC Life Literacy Canada administers the mail-out in order to protect your privacy. We do not provide access to our mailing list.

ABC Life Literacy Canada sends out emails and e-newsletters to individuals from who have signed up to our email mailing list. We do not rent, sell or trade email mailing list data or the information that is submitted to us.

If you subscribe to our email mailing list, the information you submit to us is only available to staff managing this information for purposes of sending you emails, and to contracted service providers for purposes of providing services relating to our communications with you. Each e-newsletter that is sent will include a link that will allow subscribers to opt-out from the newsletter list. Once you unsubscribe, all data supplied including statistics collected, is deleted.

If researchers ask ABC Life Literacy Canada to share information that was collected for a different purpose, we will ask the individuals involved to consent to their personal information being used for the new purpose.


ABC Life Literacy Canada maintains personal information on our servers or those of our service providers. ABC Life Literacy Canada has implemented safeguards designed to protect the personal information in our custody or control. We limit access to personal Information to those who have a "need to know" for the purposes described in this policy. However, please be aware that no information security measures can provide absolute security.

ABC Life Literacy Canada may provide links to websites owned and operated by third parties. The owners of these sites may deal with the collection, use and disclosure of personal information differently than we do, and may have their own privacy policies.

Any links provided to these websites are provided solely for your convenience. We encourage you to review the privacy policies of these third-party websites and direct any questions you may have to the owners of those websites before disclosing your personal information. ABC Life Literacy Canada will not be liable under any circumstances for any damages arising from these third-party websites.

Access and Rights

At any time, you may opt out altogether of having us collect, use, or disclose your personal information, subject to reasonable notice and applicable laws. If you want to do this, please contact ABC Life Literacy Canada. Remember, if you withdraw or refuse to provide consent, we may be unable to provide some information or services to you.

You have the right to ask if ABC Life Literacy Canada holds any personal information about you, to ensure that it’s accurate and to have access to it, as provided by law. You also have the right to know how we are using your information.

To protect your privacy, we will take reasonable steps to verify your identity before granting you access to, or making corrections to, your personal information.

You may also register a privacy-related complaint by contacting ABC Life Literacy Canada. We will investigate all complaints. If an objection is justified, we will take appropriate steps to repair the situation, including changing our policies and practices if necessary.

The law sometimes permits or requires that organizations collect, use, or disclose information about you without your consent, or withhold information in certain circumstances. ABC Life Literacy Canada will comply with the law.