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Help

Click or tap on the links below to see answers to common questions. If you have not found the answer to your question, fill in the form on the Contact us page, or send your question to us by email.

How do I create an account?

On the homepage, click or tap on the “Sign up” button to create a free account. There’s also a “Sign up” link in the menu at the top of the page when you view the site on a computer or laptop.

On the “Sign up” page you will need to:

Create a Username – It needs to be 4-15 characters and can’t include any spaces. Don't use personal information, like your name or phone number, as your username.

Create a Password – It needs to be 6-15 characters and can’t include any spaces.

Include your Email address (optional) – If you forget your username or password, we use your email to help you find them. We don't use your email for anything else. You don't have to enter an email. But if you don't enter an email, we can't help you login to your account later.

Make sure to write down your username and password. Keep them in a safe place.

Do I need an email to sign up?

No, you don’t need an email to sign up or to take courses.

How do I login to my account?

On the homepage, click or tap on the “Login” button if you already have an account. There’s also a “Login” link in the menu at the top of the page when you view the site on a computer or laptop. You can login with your username or email and your password.

I forgot my password. How do I get a new password?

Go to the “Login” page and click or tap on the “Forgot username or password?” link.

Enter the email you gave when you signed up. We will email you your username and a temporary password.

If you didn’t enter an email, talk to your teacher or email to ask them to change your password.

If you don’t have a teacher, contact us.

What technology do I need to use the ABC Skills Hub?

The ABC Skills Hub works on desktop or laptop computers, and on mobile devices like a phone or tablet.

The ABC Skills Hub uses a tool called Javascript to help the site run. Your internet browser settings need to allow Javascript for you to take a course. You can turn Javascript on by following the instructions here for the internet browser you use.

If you’re using a computer at work, in a library, or in an employment centre, you might not be able to change the internet browser settings yourself. You can ask for help from a supervisor or instructor.

How much does it cost to take a course?

All courses are free!

How can I see a list of all courses?

On the homepage, scroll down to the “Featured courses” section and click or tap on the “View all courses” link. There’s also a “View all courses” link in the footer at the bottom of the page when you view the site on a computer or laptop.

Who can use the courses?

The ABC Skills Hub is available for free to anyone who wants to learn. You can take courses on your own, or as assigned by your teacher from a Canadian school or learning centre.

The free courses are for use at home and in workshops and activities that are also free for participants. Courses are not to be used for commercial purposes.

How do I take a course?

After you login, click or tap on the “View all courses” link to choose a course. You can also search for a course by entering a word in the search field and clicking or tapping the “Search” button.

Once you find a course you’re interested in, click or tap on the course name to learn more. Click or tap on the button “Take this FREE course” to start the course.

How do I view a list of all of my courses?

After you login, go to the “My courses” menu to see the list of courses. There’s also a “My courses” link in the footer at the bottom of the page, when you view the site on a computer or laptop. You will see the courses you started and the courses you finished. Click or tap on any of the courses to continue the course, or to view a course you finished.

How do I read Mail messages in the ABC Skills Hub?

After you login, click or tap on the “Mail” menu – if you see a number or ‘new’, you have a new message. Messages can be from your teacher (if a teacher helped you to create an account) or from ABC Life Literacy Canada. To read a message, click or tap on the underlined subject line.

How do I reply to a Mail message in the ABC Skills Hub?

You can only reply to messages from your teacher (if a teacher helped you to create an account.) After you login, click or tap on the “Mail” menu and select the message you want to reply to by adding your message in the “Reply” box. Click or tap on “Send reply” and your message will be sent.

How do I send a new Mail message in the ABC Skills Hub?

You can only send new messages to your teacher (if a teacher helped you to create an account.)
After you login, click or tap on the “Mail” menu, then click or tap on the “Create new message” link on the top of the mail page. Select the course you have a question about, then add a subject and your message. When you’re finished, click or tap on “Send message” and your message will be sent.

How do I update my account information?

After you login, go to the “Account” link in the menu at the top of the page. You can change your password and update or add an email address to your account. Once you have made the changes, click or tap on the “Update account” button.

How do I logout?

Click or tap on the “Logout” link in the menu at the top of the page to end you session. There’s also a “Logout” link in the footer at the bottom of the page.

Who can see my information?

To respect your privacy, the answers you include in the courses you take cannot be seen by your teacher (if a teacher helped you to create an account.) ABC Life Literacy Canada can access course information as aggregate data (a collection of total data from all users) for assessment and reporting only. This information also helps us to improve the ABC Skills Hub.

Contact Us

If you have not found the answer to your question, fill in the form on the Contact us page.